The program reserves the right to remove providers from the referral database when serious questions or complaints arise concerning the quality and safety of the care being provided.

A complaint is any unsolicited contact made by an individual that states that the service provided in a child care setting is in some way unsatisfactory. 

Complaints regarding the child care provider will be handled by a CCR&R staff member.  The person filing the complaint will be informed by the CCR&R staff member of the nature of the CCR&R services, that is, that the CCR&R makes referrals, not recommendations.  The staff member may also make new referrals and review suggestions for the parent method of interview and choosing a provider.

Parents are urged to contact the Colorado Division of Early Care and Learning and inform them of any complaint against a child care provider.

Their phone number is 1-800-799-5876.

 COMPLAINT ABOUT CHILD CARE

RESOURCE AND REFERRAL STAFF

Any parent or provider who is dissatisfied with the services or decisions of the Northeast Colorado Child Care Resource and Referral has a right to file a grievance.  Grievances will be handled as outlined in the Rural Communities Resource Center Grievance Procedure. 

Copies of the procedure are available on request at any time during regular office hours.